Return & Refund Policy

Last updated: June 21, 2026

Welcome to EcoStocklots (ecostocklots.com). Please note that our website functions strictly as a B2B (Business-to-Business) product catalog presentation and sourcing platform operated by EcoStocklots (Foshan) Trading Co., Ltd.

We do not facilitate direct online consumer transactions, retail e-commerce shopping carts, or digital payment processing on this Website. All wholesale inquiries, sample requests, and container orders are negotiated, finalized, and executed through official offline communication channels (such as Business WhatsApp, WeChat, corporate email, or formally signed Proforma Invoices and Sales Contracts).

By browsing our digital catalogs and initiating sourcing inquiries, your entity acknowledges and agrees to the following commercial wholesale return and refund terms:

1. B2B Wholesale Nature & “As-Is” Stocklots

  • No Consumer-Style Returns: Unlike B2C retail websites or e-commerce stores, we do not offer a “change of mind” policy, remorse returns, or a 7/14-day unconditional refund window. All inquiries and shipments are treated strictly as commercial-grade, volume-based professional purchases.
  • Stocklot & Liquidation Inventory Conditions: As a specialized exporter of clothing stocklots, factory clearance overstocks, and liquidation apparel surpluses, goods are generally sold on an “As-Is, Where-Is” basis. Minor imperfections, label cuts, brand removal marks, mixed ratio sizing, or slight warehouse packaging dust are standard characteristics inherent to inventory liquidation and do not constitute valid grounds for a dispute, return, or refund.

2. Supremacy of Offline Contracts

  • Every commercial transaction is governed strictly and exclusively by the formal Sales Contract or Proforma Invoice (PI) mutually reviewed, confirmed, and signed by both parties prior to any deposit or wire transfer.
  • Specific parameters regarding quality inspection thresholds, acceptable defect tolerances, logistics liabilities, and international dispute resolution are explicitly detailed in your offline contract. The customized terms stated in the executed offline legal agreement shall completely override any general product descriptions on this Website.

3. Mandatory Inspection Prior to Loading

  • We strongly encourage and welcome all B2B buyers or their delegated third-party inspection agencies (e.g., SGS, Intertek) to conduct a thorough quality and quantity inspection at our warehouse in Foshan prior to balance payment and container sealing.
  • Once the cargo leaves our designated warehouse or port facility and is accepted by your assigned shipping line or freight forwarder, the risk of loss, shortage, or damage transfers entirely to the buyer under the mutually agreed Incoterms (e.g., EXW, FOB).

4. Exceptional Claims & Discrepancy Review

  • Strict Policy on Wholesale Finality: All sales are final. We do not accept returns, refunds, or exchanges for non-defective wholesale items, as our inventory consists of highly discounted stocklots.
  • Eligibility for Material Discrepancies: In the rare event that a delivered shipment deviates fundamentally from the verified contract specifications or approved pre-production samples (e.g., completely incorrect product category or severe, unwearable manufacturing defects exceeding the industry-accepted stocklot allowance rate), a formal claim must be submitted.
  • Notification Window: You must notify your dedicated sales representative within 7 business days of the cargo’s arrival at the destination port. Claims submitted after this window will not be eligible for review.
  • Required Documentation: To initiate a formal claim review, your procurement team must provide:
    1. A valid, signed Proforma Invoice (PI) or Contract number.
    2. Unedited video footage and high-resolution photographs clearly detailing the specific batch discrepancy during unpacking.
  • Resolution Protocol: Any approved remedies—including but not limited to partial credits applied to future container orders, factory replacements, or financial adjustments—will be processed and settled strictly in accordance with the dispute protocols outlined in your signed offline trade agreement.

5. Contact Our Export Department

For inquiries regarding merchandise grading, to schedule an in-person warehouse inspection, or to review our standard wholesale trade terms, please contact our team directly:

  • Contact Person: Ivy
  • Direct Email: ivy@ecostocklots.com
  • Business WhatsApp: +8615999960859
  • Corporate Address: Dali Town, Nanhai District, Foshan City, Guangdong Province, China